Refund & Return Policy

Last Updated: August 11, 2026

At Al-Abha, we want our customers to have a satisfactory shopping experience.

Returns

Customers may request a return if the product received is damaged, defective, incorrect, or significantly different from the product description.

Return requests should be submitted within 7 days of receiving the order.

To request a return, please contact us with:

• Order number

• Customer name

• Phone number

• Reason for the return

• Clear photos or videos of the product, where applicable

Return Conditions

To be eligible for a return:

• The product must be unused where applicable.

• The product should be returned in its original condition and packaging where reasonably possible.

• The return request must be submitted within the applicable return period.

• Products damaged due to misuse or improper handling by the customer may not qualify for a return.

Incorrect or Damaged Items

If you receive an incorrect or damaged product, contact us as soon as possible. We will review the issue and, where appropriate, arrange a replacement, return, or refund.

Refunds

If a refund is approved, the refund method and processing time will depend on the payment method used for the order.

For Cash on Delivery orders, approved refunds may be processed through a mutually agreed method.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. Any such restriction will be communicated clearly before or at the time of purchase.

Return Shipping

If the return is due to an incorrect, defective, or damaged product supplied by us, we may cover the applicable return shipping cost.

For other approved returns, return shipping may be the customer's responsibility.

Contact Us

For return or refund requests, please contact:

Phone/WhatsApp: 03431573175

Business Name: Al-Abha